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Direct User Outreach for AML investigation teams

Currently, bank outreach to customers is highly inefficient. Manual outreach via the branch, for instance, takes 16 days on average and 3.6 internal back-and-forth emails to receive a response for a flagged activity, and the process is high-friction, bias-prone, inconsistent and rarely tracked. Refine replaces that process with an automated, 100% consistent digital outreach that goes directly to the customer.

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2 Min Response

instead of 2 weeks

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Offloads 70%

AML work from Line of Business 

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More Explainability

means less risk

Benefits

Benefits

  • Boost completion rates to 85%

  • Cut the branch outreach burden by 70%

  • Complete AML outreaches in 60 seconds

  • Receive results instantly in a clear audit trail

  • Ensure consistent, objective, structured questions

  • Avoid bias, tipping-off risks, and customer friction 

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How Direct User Outreach Works

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The customer receives a push notification through mobile push notifications, email and/or SMS depending on bank and customer preferences

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The customer goes through a user-friendly digital interaction where they tap or click through options to explain the nature of the transaction, source of funds, and/or relationship to the beneficiary

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Responses are automatically collected and shared instantly with the bank

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The process works well for AML related outreach, as well as CDD/EDD and scam related investigations

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