The Refine Platform
Fraud teams at financial institutions are overwhelmed by alerts: there’s check fraud, bank impersonation attacks, scams, and other suspect wire, ACH or Zelle transfers. Alerts must be quickly resolved, and the best context comes from the customers themselves. Yet banks hesitate to reach out: calling customers is labor intensive, creates friction, and yields few results.
Refine is a game changer.
Automate Fraud Alert Resolution through Customer-Powered AI
Speed Up Investigations
Two capabilities to quickly resolve most false alarms
Digital Customer Outreach
Contacts customers so they can provide context about their transactions within minutes rather than weeks
Life Story Analytics
Automatically identifies the genuine life story behind anomalous activity so it can be quickly cleared away as a false alarm
Engage with your customers, your real partners in fighting fraud and scams
Unlock the Value of Customer-Powered AI
Check Fraud Prevention
Resolve in-clearing and on-us check alerts with high-velocity RFIs
Scam Prevention
Stop customers from moving money into the wrong hands
Automate Fraud Alert Resolution
Meet your new analyst: agentic AI that knows when and how to effectively reach out to customers, and resolve the alert.
Prevent Scams
Your customers may be guided to mislead the bank. Our AI knows when they do it.
Give Time Back to Your Frontline Team
Meet your business KPIs by enabling your frontline to focus on revenue-generating activities.
Delight Your Customers
Build trust and capture valuable insights through amazing customer experience.
