Terms of Service

These Terms of Service (“Terms”) constitute a legal agreement between you (“you” or “User”) and Refine Intelligence Ltd., a company incorporated under the laws of Delaware, USA, and its affiliates (“we,” “us,” or “Refine Intelligence”). By accessing or using https://www.refineintelligence.com (“Website”) and any associated products or services (“Services”), you agree to be bound by these Terms and our Privacy Policy.

 

1. Use of the Services

You may only use the Services for lawful business purposes related to fraud prevention, AML, compliance, and customer engagement within financial institutions. You agree not to:

• Use the Services for any unlawful purpose or to infringe the rights of others.
• Reverse engineer, copy, modify, or create derivative works of the Services.
• Share your account credentials or permit unauthorized access.
• Circumvent or tamper with any security features of the Services.

 

2. Account Registration and Security

To access certain Services, you may need to register an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

 

3. Ownership and Intellectual Property

All intellectual property rights in the Services, including but not limited to software, content, graphics, design, and trademarks, belong to Refine Intelligence or its licensors. Except as expressly stated, these Terms do not grant you any rights to our intellectual property.refine

 

4. Customer Data and Privacy

Your use of the Services may involve submission of transaction information and personal data. We process all data in accordance with our Privacy Policy. You retain all rights in your own input data. You are solely responsible for ensuring that your use of the Services complies with applicable data protection laws.

 

5. Fees and Payment

Some Services may require payment. All fees are due as described on the Website or in a separate agreement. Fees are non-refundable except as required by law.

 

6. Term and Termination

We reserve the right to suspend or terminate access to the Services at our discretion, including for violation of these Terms. Upon termination, your rights to use the Services cease immediately.

 

7. Disclaimer of Warranties

The Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or fitness for a particular purpose of the Services or any customer outreach or alert resolution functionality.

 

8. Limitation of Liability

To the maximum extent permitted by law, Refine Intelligence, its officers, directors, employees, agents, or licensors shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from or related to your use of the Services.

 

9. Indemnification

You agree to indemnify, defend, and hold harmless Refine Intelligence and its affiliates from any claims, losses, damages, or liabilities arising out of your use of the Services or violation of these Terms.

 

10. Modifications

We may modify these Terms at any time. Updates will be posted on the Website and are effective upon posting. Continued use of the Services after such updates indicates acceptance.

 

11. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles. Any legal action must be brought in the applicable courts in Delaware.

 

12. Contact

For questions regarding these Terms, contact us at: info@refineintelligence.com.

 

Last Updated: August 6, 2025