Deposit risk is difficult to control
Separating legitimate ACH and Check deposits from money mule activity, first party fraud or deposit scams requires deep investigations. Asking customers to explain their deposits often results in awkward conversations and high friction.
Refine automatically engages customers when a risky deposit triggers, and takes them through a digital questionnaire that respects their experience while collecting valuable context and intent insight.
Your Frontline and Ops teams get time back, customer experience improves dramatically, and your fraud controls around deposits are back in your hands.
Key features
Response rate, Customers answer in minutes.
Refine automatically engages customers across multiple channels, asking them to clarify deposits made into their accounts.
Automated Alert Pull
Works with any detection system
Automated Outreach
Engage in a way your customers trust
Customer reviews anomaly
Customer provides clarity and context
Automated Resolution
Using Intent-Trained AI