Scam Prevention

AI has enabled scams to spread at a scale never seen before. Customers are now targeted with sophisticated, convincing attempts in overwhelming numbers, creating serious operational and reputational risks for banks. Quick alert resolution is critical, yet calling customers is inefficient: response rates are low, and victims often confirm the transfer while being coached to mislead the bank about what really happened.

Refine is a game-changer.

It automatically engages customers through their preferred channel, using a digital process designed to capture critical information and validate responses faster and more accurately than ever before.

Benefits

Speeds up alert resolution by up to 75%
Exposes attempts to mislead the bank with false information
Replaces manual calls with automated, AI-powered customer outreach
Agile configuration of questions according to developing needs
Works with any transaction type including wire, ACH and P2P
Collects a full audit trail

How It Works

Agentic AI assists the bank’s team by automatically recommending which alerts should trigger an inquiry

For inquiries that require customer input, the relevant parties in the account are engaged via multiple communication channels and a reminders policy - resulting in over 80% response rate

Scam Prevention

80+% customer response rate

Works with wire, ACH, RTP, P2P & other transaction types

Collects a full audit trail

Benefits

How It Works

Agentic AI assists the bank’s team by automatically recommending which alerts should trigger an inquiry

For inquiries that require customer input, the relevant parties in the account are engaged via multiple communication channels and a reminders policy - resulting in over 80% response rate

The customer goes through a user-friendly digital interaction where they tap or click to answer questions about the transaction

Bank team views responses in bank portal and can analyze further

Tailored playbooks can be created based on each bank’s needs

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