AI has enabled scams to spread at a scale never seen before. Customers are being targeted by sophisticated, convincing attacks that create serious operational, financial, and reputational risk for banks. Quick alert resolution is critical, but manual callbacks are unreliable: victims may not answer, and when they do, they may confirm the transfer while being coached to hide what is really happening.
Refine helps banks uncover the intent behind scam payments.
Refine automatically engages customers through trusted digital channels, captures their payment story, and uses customer-powered AI to validate whether the response makes sense or shows signs of scammer coaching.
Your customer is the strongest signal.
External data can flag risk, but scam prevention often depends on understanding the customer’s intent. Refine gathers that intent directly from the customer, compares it with external context and typical behavior patterns, and gives analysts a clear recommendation when the story does not add up.
