The Refine Platform
Financial crime and fraud teams at financial institutions are overwhelmed by alerts from check fraud, scams, Zelle fraud, wire fraud, and more. Yet many alerts are triggered by legitimate customer activity.
Alerts need to be investigated and resolved, but banks hesitate to reach out to customers, since phone outreach is labor intensive, creates friction, and yields few results.
Refine’s solution is a game changer.
Powerful customer outreach for financial crime, compliance and operations teams
Speed Up Investigations
Two capabilities to quickly resolve most false alarms
Digital Customer Outreach
Contacts customers so they can provide context about their transactions within minutes rather than weeks
Life Story Analytics
Automatically identifies the genuine life story behind anomalous activity so it can be quickly cleared away as a false alarm
Unlock the Value of Intelligent Customer Outreach
Engage with your customers, your partners in fighting financial crime
Check Fraud Prevention
Resolve in-clearing and on-us check alerts with high-velocity RFIs
EDD Automation
Streamline data collection and ensure compliance
Give Time Back to Your Front Line Team
Meet your business KPIs by enabling your front line team to focus on revenue-generating activities.
Improve Customer Experience
Engage directly with your customers, to build trust and capture valuable insights through positive digital interactions.
Streamline Workflows
Facilitate fast, consistent and accurate alert resolution by customers.
Catch More Fraud
Expand your investigation scope below your set threshold, and respond quickly to emerging fraud trends.
