How It Works
Refine’s Intelligent Customer Outreach Platform
Most fincrime alerts are triggered by legitimate customer activity, but reaching out to customers on traditional channels is challenging.
Refine’s Intelligent Customer Outreach Platform automatically engages customers through multiple communication channels, guiding them through a relevant, user-friendly digital interaction (“playbook”) and collecting structured responses that are instantly shared with the relevant bank teams.
Predefined Playbooks
Customizable digital customer interactions for each type of fincrime alert
Scams and
APP Prevention
Cash Structuring
Education
Zelle Fraud
Prevention
The Refine Platform
Integrations for High Velocity RFIs
Orchestrator
Smart routing and intelligent outreach logic, e.g., which customers should be contacted, when messages should go out, reminder policy, and more.
Deliver messaging via preferred channels (SMS, email, app) using secure APIs, bank’s own messaging system, or the Refine platform.
UX Engine
Optimize UX and meet customer needs with built-in A/B testing and playbook customization.
Investigator Portal
Back office management tool for creation, management, and reporting on requests for information (RFIs).
Analytics
Statistical benchmarks map common life stories and can be combined with open source intelligence to highlight likely explanations for anomalies, shortening investigation time.
Workflow Management
Generates timely communications to relevant bank teams based on inquiry progress and customer responses.
Platform Benefits
Rapid Alert
Resolution
Scalability
and Consistency
Deeper
Customer Analytics
Stronger
Customer Trust
Immediate Return
on Investment
