Digital Customer Outreach
for AML, EDD, Investigations, and Anti-Financial Crime
Currently, bank outreach to customers is highly inefficient. Manual outreach via the branch, for instance, takes 16 days on average and 3.6 internal back-and-forth emails to receive a response for a flagged activity, and the process is high-friction, bias-prone, inconsistent and rarely tracked. Refine replaces that process with an automated, 100% consistent digital outreach that goes directly to the customer.
2 Min Response
instead of 2 weeks
Offloads 60%
RFI work from Line of Business
More Explainability
means less risk
Benefits
Benefits
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Boost completion rates to 85%
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Complete AML outreaches in two minutes
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Receive results instantly in a clear audit trail
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Ensure consistent, objective, structured questions
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Avoid bias, tipping-off risks, and customer friction
How Digital Outreach Works
The customer receives a push notification through mobile push notifications, email and/or SMS depending on bank and customer preferences
The customer goes through a user-friendly digital interaction where they tap or click through options to explain the nature of the transaction, source of funds, and/or relationship to the beneficiary
Responses are automatically collected and shared instantly with the bank
The process works well for AML related outreach, as well as CDD/EDD and scam related investigations
