top of page
Digital User Outreach bg.jpg

Digital Customer Outreach for AML investigation teams

Currently, bank outreach to customers is highly inefficient. Manual outreach via the branch, for instance, takes 16 days on average and 3.6 internal back-and-forth emails to receive a response for a flagged activity, and the process is high-friction, bias-prone, inconsistent and rarely tracked. Refine replaces that process with an automated, 100% consistent digital outreach that goes directly to the customer.

Icon - FastResponse.png
2 Min Response

instead of 2 weeks

Icon - Offloads.png
Offloads 60%

RFI work from Line of Business 

Icon - Visibility.png
More Explainability

means less risk

banner.jpeg

Benefits

Benefits

  • Boost completion rates to 85%

  • Complete AML outreaches in two minutes

  • Receive results instantly in a clear audit trail

  • Ensure consistent, objective, structured questions

  • Avoid bias, tipping-off risks, and customer friction 

Refine-IMG-DirectUserOutreach.png

How Digital Outreach Works

Icon-pushNotification.png

The customer receives a push notification through mobile push notifications, email and/or SMS depending on bank and customer preferences

Icon-UI.png

The customer goes through a user-friendly digital interaction where they tap or click through options to explain the nature of the transaction, source of funds, and/or relationship to the beneficiary

Icon-Bank.png

Responses are automatically collected and shared instantly with the bank

Icon-outreach.png

The process works well for AML related outreach, as well as CDD/EDD and scam related investigations

bottom of page