Scam activity is escalating, and many banks feel like they’re falling behind. This joint research with American Banker uncovers how financial institutions are responding to a surge in scams, including ones now driven by AI, where prevention efforts are falling short and which technologies are emerging as the most effective in restoring customer trust. Learn how real-time context, automated outreach and customer-informed responses can help your institution detect scams earlier, reduce losses and streamline investigations.
In this peer-based research white paper, you’ll discover:
- Why small banks risk falling behind without modernized anti-scam infrastructure
- Why 76% of banks report rising scam volumes and customer losses
- The top barriers to prevention – and why consumer education is no longer enough
- Which technologies banking leaders are investing in to strengthen scam controls
- How real-time customer context can transform scam detection
