Bank Impersonation Attack Prevention
Bank impersonation (aka Call Spoofing) attacks are escalating as criminals use AI to launch convincing account takeover at scale. When a suspicious wire or ACH alert fires, the bank needs to quickly verify the transfer.
Manual callbacks are slow and unreliable: customers often do not answer, and during an attack they suspect the bank’s verification is actually the criminal. If the attack targets many customers at once, the bank may not even have the capacity to verify all transfers – which can lead to severe operational limitations on payments.
Refine automates the process of Wire and ACH verification with unprecedented response rates.
Refine automatically engages customers through bank-branded, trustworthy communication channels to verify suspect wires and ACH transfers. This capability instantly scales to meet any alert volume.
Your frontline, deposit ops, and fraud teams get quick, automated verification, while customers experience a secure interaction that reinforces trust in their bank.
75% reduction in time on manual customer outreach effort
85.5% customer response rate through multi-channel digital engagement
Works on top of all wire/ACH fraud detection systems
Benefits
- Contain bank impersonation campaigns within seconds by scaling customer outreach instantly
- Reduce manual effort for frontline, deposit ops, and fraud teams
- Collect the customer response needed to verify payment intent with confidence
- Create a protected, trustworthy communication channel customers are more likely to answer
- Strengthen customer trust while protecting them from account takeover and payment fraud
- Adjust playbooks quickly as fraud patterns evolve
How It Works
From 10-minute investigations to 1-minute resolutions: Refine gathers the missing context, enabling more alerts to be resolved automatically, so analysts can focus on exceptions.
A suspicious wire or ACH alert is triggered by the bank’s existing detection system.
Refine automatically launches the right digital playbook through trusted, bank-branded channels.
The customer verifies the payment. Optionally, additional questions can be added so the customer can explain the beneficiary, payment purpose, and surrounding context.
The alert is resolved automatically based on customer response, including audit-ready context.
