Business Email Compromise is the number one source of customer loss by dollar value, and with new deepfake and GenAI capabilities, it’s becoming even harder for customers to spot. Every incident can amount to hundreds of thousands of dollars and generate significant operational and legal costs.

Callbacks by frontline teams or operations are inefficient: customers don’t always answer, and even when they do, they typically verify the transaction.

Refine is a game changer.

Refine automatically engages business customers across multiple channels, asking them to explain how they received instructions for suspect wire or ACH transfers. It provides in-context education, guidance, and best practices designed to prevent BEC before it happens.