Scam Prevention

AI has enabled scams to spread at a scale never seen before. Customers are now targeted with sophisticated, convincing attempts in overwhelming numbers, creating serious operational and reputational risks for banks. Quick alert resolution is critical, yet traditional callbacks by frontline or operations teams fall short. Response rates are low, accuracy is poor, and victims often end up confirming the very transactions they’re meant to dispute.

Refine is a game-changer. It automatically engages customers through their preferred channel, using a digital process designed to capture critical information and validate responses faster and more accurately than ever before.

Benefits

Replace time-consuming callbacks with automated customer outreach
Works with any transaction type including wire, ACH, RTP, and P2P
Provide a consistent customer experience at branch, in app, or through callback
Expose attempts to mislead the bank with false information
Collect a full audit trail
Configure queries according to your operational needs

How It Works

Agentic AI assists the bank’s team by automatically recommending which alerts should trigger an inquiry

For inquiries that require customer input, the customer receives a push notification through mobile push notifications, email and/or SMS

The customer goes through a user-friendly digital interaction where they tap or click to answer questions about the transaction

Bank team views responses in bank portal and can analyze further

Tailored playbooks can be created based on each bank’s needs