Zelle Fraud Prevention
Your Customers Are the Best Analysts
Zelle fraud is notoriously difficult to manage. Many banks rely on 3rd-party providers and inflexible controls, and criminals take full advantage of the gaps. Callbacks or asking customers to call in to release suspect payments is resource-intensive, high-friction, low-yield, and ineffective in scam scenarios.
Refine is a Game Changer.
Refine is a Game Changer.
Refine automatically engages customers across multiple channels, asking them to verify suspect P2P transfers and provide context on the beneficiary and the nature of the transfer.
Your Frontline and Ops teams get time back, customer experience improves dramatically, and your fraud controls are back in your hands.
80+% response rate
Customers often respond in minutes
100% consistency
Benefits
- Stop Zelle fraud within hours
- Fully automated
- Expose attempts to mislead the bank by providing false information
- Upgrade customer experience
- Ensure consistency across channels
- Adapt to emerging attack patterns
